What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Uploader is not working

    Asked by dangordon1 on December 30, 2015 at 01:13 PM

    Hi-

     

    I'm using JotForm as a file uploader on a website. Please see here:

    http://www.bigtimeclient.com/client_file_uploads/bigtime-file-uploads.html

    When I select the file it will attempt to upload it but it always fails.

    It is connected correctly to my FTP and it was working previously. It recently stopped working.

    Please help!

    Thanks,

    Dan

    Page URL:
    http://www.bigtimeclient.com/client_file_uploads/bigtime-file-uploads.<br/>html

    Screenshot
    JotForm uploads FTP www
  • Profile Image

    Answered by Carina on December 30, 2015 at 04:22 PM

    I tested the form and could successfully update the file and submit the form:

    What is the file size and extension? Are you uploading multiple files?

    We'll wait for more details to continue.