What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When a form is submitted, I'm getting a 500 Internal Server Error (nginx/1.9.3)

    Asked by Media_Communications on December 30, 2015 at 01:27 PM

    We need to make a decision whether we use jotform or not within the next 24 hours, as we need to create board applications for submittal in the month of January.

    Can you assure us that this error will be fixed soon and will not re-occur?






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    JotForm Support

    Answered by david on December 30, 2015 at 01:34 PM

    My apologies, we had a minor attack on our severs that has been mitigated.  Everything should be back up once again.  If you have any further issues with the 500 error, let us know and we will be happy to have a look at your forms.

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    Answered by Matthew Bachelder  on December 30, 2015 at 01:37 PM

    Is this the reason fro the 403 error as well? It is still not working from our work address

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    JotForm Support

    Answered by david on December 30, 2015 at 02:50 PM

    The 403 error is unrelated.  Make sure you are fully logged in to your account prior to accessing your submissions.  Your last couple posts came from a Guest account so you may not be logged in and being denied access to the uploads.