What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving recipent notification

    Asked by swifpygal on December 30, 2015 at 01:33 PM

    There's always a invalid date error before the signature and the screen hangs.


    Page URL:

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    JotForm Support

    Answered by BJoanna on December 30, 2015 at 04:50 PM

    I have tested your form and I was able to submit it. When I submitted your form I got redirected to your thank you page.

    After that I have checked our email log and my submission like all others was sent successfully to email address juzplay.waiver@gmail.com which is set as recipient email address inside of your email Notification settings. 

    You can also check the email logs for yourself on this link:


    Also I have checked and your Email address is not oi bounce list.  

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    To avoid it happening in future I would suggest checking this guide: Whitelisting JotMails IP Addresses

    Hope this will help. Let us know if you need further assistance.