Not receiving recipent notification

  • swifpygal
    Asked on December 30, 2015 at 1:33 PM

    There's always a invalid date error before the signature and the screen hangs.

     

    Page URL: https://form.jotform.com/51510814436146
  • BJoanna
    Replied on December 30, 2015 at 4:50 PM

    I have tested your form and I was able to submit it. When I submitted your form I got redirected to your thank you page.

    Not receiving recipent notification Image 1 Screenshot 30

    After that I have checked our email log and my submission like all others was sent successfully to email address juzplay.waiver@gmail.com which is set as recipient email address inside of your email Notification settings. 

    Not receiving recipent notification Image 2 Screenshot 41

    You can also check the email logs for yourself on this link:

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Also I have checked and your Email address is not oi bounce list.  

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    To avoid it happening in future I would suggest checking this guide: Whitelisting JotMails IP Addresses

    Hope this will help. Let us know if you need further assistance.