What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error email

    Asked by lmfinc on December 30, 2015 at 04:39 PM

    received this email. Have tried to correct but smtp is already correct.

    From: JotForm <noreply@jotform.com>
    Date: December 30, 2015 at 3:14:21 PM EST
    To: lmf@lmfinc.com
    Subject: JotForm SMTP account error

    Dear lmfinc,

    There was an error on your SMTP configuration. Due to that error, our system automatically changed your email sender's address for your form ID 43407069493157 to noreply@jotform.com to prevent issues arising from your account.

    Please log in to your JotForm account (http://www.jotform.com) to correct your SMTP configuration.

    If you have questions, please post your questions to http://www.jotform.com/answers/ or send an email to jotformsupport@gmail.com.

    All the best,
    JotForm Support

    P.S. This is an auto-generated email, please do not reply here.


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    JotForm Support Manager

    Answered by Jeanette on December 30, 2015 at 09:23 PM

    That means that your SMTP settings are not correct or your email domain servers won't accept the Jotform configuration.