Error email

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    Asked on December 30, 2015 at 04:39 PM

    received this email. Have tried to correct but smtp is already correct.

    From: JotForm <>
    Date: December 30, 2015 at 3:14:21 PM EST
    Subject: JotForm SMTP account error

    Dear lmfinc,

    There was an error on your SMTP configuration. Due to that error, our system automatically changed your email sender's address for your form ID 43407069493157 to to prevent issues arising from your account.

    Please log in to your JotForm account ( to correct your SMTP configuration.

    If you have questions, please post your questions to or send an email to

    All the best,
    JotForm Support

    P.S. This is an auto-generated email, please do not reply here.


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    Answered on December 30, 2015 at 09:23 PM

    That means that your SMTP settings are not correct or your email domain servers won't accept the Jotform configuration.