What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Available Space and how this works

    Asked by flyinjam on December 30, 2015 at 05:17 PM



    I'm currently on a free plan with 100mb of free space a month. What is this space for? Is it just for the forms I design? or if, for example, I had an 'upload file' section on my form and 20 people submitted forms that totaled 100mb, is this where the space goes?

    If this is the case, is there a setting where submitted forms would get forwarded straight to my email address, and not save a copy on your servers, therefore saving my available space so I don't have to keep going into the jotform to delete the submitted forms off of your servers to save space?


    Many thanks

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    JotForm Support

    Answered by Kevin_G on December 30, 2015 at 09:56 PM


    Thank you for contacting us.

    With a free account you have only 100 MB available for uploads, your created forms do not use this space, you can create a lot of forms and your space will not be affected.

    In regards to send uploaded files to a custom account, you can take a look to these links: 

    Send uploaded files to Google Drive : http://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive

    You can integrate your forms with Dropbox : http://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm 

    You can also use a custom FTP connection : http://www.jotform.com/help/177-How-to-Enable-FTP-on-Form-Submissions

    However, uploaded files using a JotForm always are uploaded to our servers and will always use your free available space, you will need to delete old submissions in order to get free space.

    Hope this will help you.