What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I cancel

    Asked by EFRussell on December 31, 2015 at 08:39 AM

    I had used a trial free form over a year ago, but never used the service. Now I get an email that referenced an account that I supposedly have. If that is true, I would like to cancel it.

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    JotForm Support

    Answered by Kevin_G on December 31, 2015 at 11:34 AM


    I have replied to you on this thread : http://www.jotform.com/answers/733970-I-had-used-a-free-trial-form-last-year-But-never-used-the-service-again-Your-email-states-that-I-have-an-account-If-this-is-true-I-would-like-to-c#1 

    However, thanks for providing us more details about how to proceed with your account, as per your request I will delete your account with username EFRussell, do not, you will not have access to your forms again and if you want to use JotForm again , you will need to create a new account.