I downgraded my account before 12/14 and I just got charged $19

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    Asked on December 31, 2015 at 10:25 AM

    I was charged for service after I downgraded my account. I filled out the form before 12/24 and explained why. We don't need to have the service all the time.

    Please issue a refund immediately. Thanks.


    Karen Webster

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    Answered on December 31, 2015 at 01:12 PM

    Hello Karen.

    This is now fixed and refund. Our apologies for the frustration this might have caused to you. Never hesitate to contact us, we are here ready to assist you.