What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I downgraded my account before 12/14 and I just got charged $19

    Asked by strategicForum on December 31, 2015 at 10:25 AM

    I was charged for service after I downgraded my account. I filled out the form before 12/24 and explained why. We don't need to have the service all the time.

    Please issue a refund immediately. Thanks.


    Karen Webster

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    JotForm Support Manager

    Answered by Jeanette on December 31, 2015 at 01:12 PM

    Hello Karen.

    This is now fixed and refund. Our apologies for the frustration this might have caused to you. Never hesitate to contact us, we are here ready to assist you.