Missing data on submissions

  • Profile Image
    Skowhegan
    Asked on December 31, 2015 at 11:18 AM

    ALL THERE ARE IS SUBMISSION DATES BUT NO INFORMATION

  • Profile Image
    Skowhegan
    Answered on December 31, 2015 at 11:34 AM

    ACTUALLY ALL OF THE DATA FROM EVERY FORM IS GONE

  • Profile Image
    Skowhegan
    Answered on December 31, 2015 at 12:46 PM

    why is this happening????

  • Profile Image
    Kevin_G
    Answered on December 31, 2015 at 04:01 PM

    Hi,

    We apologize for the inconvenient.

    I made a test submission and I can see the submitted data there : 

    However, I can see missing data on previous submissions, I will report it to our second level and one of our developers will take a look to the issue, you will be notified when it's solved via this thread.

    Thanks.

     

  • Profile Image
    Skowhegan
    Answered on January 04, 2016 at 10:29 AM

    Hey,

     

    Thanks for the attention.

     

    Still not working

  • Profile Image
    Kevin_G
    Answered on January 04, 2016 at 11:42 AM

    Hi,

    Unfortunately, we do not have received any news about the progress on this thread, however, it's assigned to one of our developers, you should receive news soon via this thread.

    Thank you for your understanding.

    Regards.

  • Profile Image
    Skowhegan
    Answered on January 05, 2016 at 09:57 AM

    Ok let me know

  • Profile Image
    victor
    Answered on January 05, 2016 at 11:54 AM

    As my colleague indicated, we will be informing you as soon as we have any update.

  • Profile Image
    Skowhegan
    Answered on January 07, 2016 at 03:52 PM

    Still no submissions.

     

    I am wondering if this is happening to anyone else?

  • Profile Image
    Kevin_G
    Answered on January 07, 2016 at 04:56 PM

    Hi,

    Unfortunately, we have not received any news in regards to this thread, I checked your form and the issue is still there,  I will ask for some news and you should receive it soon via this thread.

    Thanks.

  • Profile Image
    Skowhegan
    Answered on February 04, 2016 at 03:42 PM

    Hi. Still not working.

  • Profile Image
    victor
    Answered on February 04, 2016 at 04:57 PM

    Sorry for the delay. I have asked our team to give an update on the progress.

    Please have a little patience. As soon as we have any update we will immediately know.

  • Profile Image
    Skowhegan
    Answered on February 23, 2016 at 10:08 AM

    Still not working.

  • Profile Image
    Kevin_G
    Answered on February 23, 2016 at 11:24 AM

    I did check your forms and data is there.

    I also checked most of your forms and I do not see the issue there anymore, seems like data is back.

    Could you confirm us that? 

     

  • Profile Image
    Skowhegan
    Answered on February 23, 2016 at 11:30 AM

    Hi Kevin_G,

    Yes, the data is all back now, however it only came back after Meunal saw this same question posted in another thread earlier today and fixed the problem. The issue was resolved in ten minutes as opposed to two months with no answers in this thread here. I am very thankful he was able to do that, however I am very frustrated that the problem was not solved the first time and we are unlikely to continue using this service as a result. 

  • Profile Image
    Kevin_G
    Answered on February 23, 2016 at 12:46 PM

    We apologize for the inconvenient.

    This thread was assigned to other developer. However, we are glad to know that he fixed the issue and your submissions are good now.

    Please accept our apologies for this.