What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've attempted to upgrade plans but the upgrade does not go through

    Asked by ATimport on December 31, 2015 at 11:45 AM

    You guys told me in an email that I should cancel my plan then upgrade, but I'm concerned that doing so may cause me to lose the data that's associated with my account. 



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    JotForm Support

    Answered by david on December 31, 2015 at 02:25 PM


    If we cancel your current subscription, you will not lose any data at all and there will be no interruptions in your service.  Once your current subscription is cancelled, you will be able to upgrade to whichever sale priced plan you would like.

    Let us know if you would like to proceed with cancelling your current subscription and we will take care of it as soon as we can.