What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why are we not receiving form submissions?

    Asked by kchinn on December 31, 2015 at 11:59 AM

    This form has worked in the past. Users are not receiving email notifications for this form: https://form.jotform.com/50415392473959 

    Please investigate. 



  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 31, 2015 at 03:10 PM


    Thank you for contacting us.

    I have submitted successfully your form, and I can see the submission is there : 

    And I can see you have not configured an email notification in your form, there is only an Autoresponder.

    You can add an email notification by following this guide : http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this will help  you.

    Feel free to contact us anytime if you need more help, we will be glad to assist you.


  • Profile Image

    Answered by kchinn on January 04, 2016 at 03:33 PM

    Thanks for your reply. For this form, we're not wanting an email notification. The person completing the form is needing an email with a link to produce a PDF of their submitted data.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 04, 2016 at 04:43 PM


    Thank you for clarifying us your request.

    You can include a PDF file with the Autoresponder email with the submitted data, to do it just open the Autoresponder and then add the PDF link, your users will receive it and they will be able to download it.

    Hope this is what you are looking for.