broken graphic on email notification

  • Profile Image
    criterions
    Asked on December 31, 2015 at 01:36 PM

    getting a broken graphic on email notification for this form. I've tried this link:

     

    http://www.jotform.com/uploads/criterions/form_files/jotform - banner - e-prescribe.png

     

    as well as this one:

     

    https://files.jotform.com/jufs/criterions/form_files/jotform - banner - e-prescribe.png

     

    Then seem to both work in the setup, but not when they're actually sent.

  • Profile Image
    david
    Answered on December 31, 2015 at 04:42 PM

    Hi,

    I cloned your form to test it and the image in the email comes through in the autoresponder:

    However, it does not come through in the notification:

    It looks like it has something to do with the PDF attachment.  When I removed the attachment from the notification:

    The image then showed in the email.

    Try removing the PDF attachment and adding it back in as a link in the body of the notification instead:

    That should allow for both the PDF to be included and for the image to show.