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  • Profile Image

    broken graphic on email notification

    Asked by criterions on December 31, 2015 at 01:36 PM

    getting a broken graphic on email notification for this form. I've tried this link:

     

    http://www.jotform.com/uploads/criterions/form_files/jotform - banner - e-prescribe.png

     

    as well as this one:

     

    https://files.jotform.com/jufs/criterions/form_files/jotform - banner - e-prescribe.png

     

    Then seem to both work in the setup, but not when they're actually sent.

    Page URL:
    https://form.jotformpro.com/criterions/eRX

    email notification email JotForm uploads png
  • Profile Image
    JotForm Support

    Answered by david on December 31, 2015 at 04:42 PM

    Hi,

    I cloned your form to test it and the image in the email comes through in the autoresponder:

    However, it does not come through in the notification:

    It looks like it has something to do with the PDF attachment.  When I removed the attachment from the notification:

    The image then showed in the email.

    Try removing the PDF attachment and adding it back in as a link in the body of the notification instead:

    That should allow for both the PDF to be included and for the image to show.