JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
broken graphic on email notificationAsked by criterions on December 31, 2015 at 01:36 PM
getting a broken graphic on email notification for this form. I've tried this link:
http://www.jotform.com/uploads/criterions/form_files/jotform - banner - e-prescribe.png
as well as this one:
https://files.jotform.com/jufs/criterions/form_files/jotform - banner - e-prescribe.png
Then seem to both work in the setup, but not when they're actually sent.
email notification email JotForm uploads png
I cloned your form to test it and the image in the email comes through in the autoresponder:
However, it does not come through in the notification:
It looks like it has something to do with the PDF attachment. When I removed the attachment from the notification:
The image then showed in the email.
Try removing the PDF attachment and adding it back in as a link in the body of the notification instead:
That should allow for both the PDF to be included and for the image to show.