What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Are you having a problem with your server? We are not receiving forms--thought I would start at the top

    Asked by lparsons on December 31, 2015 at 03:58 PM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on December 31, 2015 at 08:20 PM


    Were you referring to your form submission emails not being received? if its something else please clarify.

    I did checked your jotform http://www.jotformpro.com/form/51054483053954  and the email settings.

    The account email and the Recipient E-mail are not blocked. So emails should be arriving in your inbox as intended.

    I did noted that the multiple recipient email setup was incorrect since it was using semi-colon as separator instead of the comma sign as mentioned in the user guide: Send-Notifications-to-Multiple-Recipients Please correct the email separator as well. 

    You can check the sent email history logs using your account.

    user guide: How-to-view-all-your-form-Email-History

    Hope this help. Let us know if issue persist.