Are you having a problem with your server? We are not receiving forms--thought I would start at the top

  • lparsons
    Asked on December 31, 2015 at 3:58 PM
  • jonathan
    Replied on December 31, 2015 at 8:20 PM

    Hi,

    Were you referring to your form submission emails not being received? if its something else please clarify.

    I did checked your jotform http://www.jotformpro.com/form/51054483053954  and the email settings.

    The account email and the Recipient E-mail are not blocked. So emails should be arriving in your inbox as intended.

    I did noted that the multiple recipient email setup was incorrect since it was using semi-colon as separator instead of the comma sign as mentioned in the user guide: Send-Notifications-to-Multiple-Recipients Please correct the email separator as well. 

    You can check the sent email history logs using your account.

    user guide: How-to-view-all-your-form-Email-History

    Hope this help. Let us know if issue persist.