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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I add a BCC to an Auto Responder Email?

    Asked by glandoreghyc on January 02, 2016 at 05:49 AM

    I have seen a number of similar subjects on the Forum but none seem to answer the question.

    A couple of responses include that you need to set up another Auto Responder and send it to a different person. well that is OK, but the JotForm email Auto Responder does not allow you to type in a To: email address, the address must come from the form.

    Does this mean that you have to include a hidden email field within the Form ? or am i missing something here?

     

    thx

     

    John

    Auto Responder Email
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    JotForm Support

    Answered by Charlie on January 02, 2016 at 09:47 AM

    Unfortunately, we do not have the BCC feature. If you need to set a specific email address as a recipient, then you just need to create a separate email notification, instead of an autoresponder. Here's a guide on how to setup that notification: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    You can create multiple email notification, have different email contents of each one and send them to specific email addresses.

    Here's an example, below I created two notifications, each has a different recipient address. I have a notification specific to "John Doe" only.

     

    On the "Compose Email" window, you can create a template specific for "John Doe", you can remove form fields that you do not want to share to him, or have a custom message.

     

    I hope that helps. Do let us know if you need more information on this.

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    Answered by glandoreghyc on January 02, 2016 at 12:31 PM

    It is important to us that we get the exact copy of the email the Person gets as the AutoResponder email, that is why i am looking to get a copy of the Auto responder email.

     

    There is text that we create in the intro of the Autoresponder that i need and exact copy of, is it possible to copy the "intro" text of the Autoresponder into the Notification email.

     

    Thanks

     

    John

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    JotForm Support

    Answered by Welvin on January 02, 2016 at 07:01 PM

    Yes, that is possible. Just copy it from there then paste it in the notification. If you wish to copy the whole autoresponder formatting, you can do that by clicking the source code button:

    This is for the email body. If you wish to copy the subject line, you have to manually do it.

    Let us know if you need more help about this.

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    Answered by glandoreghyc on January 02, 2016 at 07:13 PM

    Sorry,  i should have been more specific, i need this to happen automatically, as the specific notification is being send per transaction

     

    John

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    JotForm Support

    Answered by EltonCris on January 03, 2016 at 01:15 AM

    @John

    You can actually fire up the same notification by creating an email condition with defined email recipient or the email field from the form. This works similarly as creating a BCC email.

    Here's how:

    1. Click the Conditions button in the form builder

    2. Select Change E-mail Recipient Condition

    3. Create the following condition. You can change the condition rule to your preference.

    Let us know if you need further assistance.

    Regards!

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    JotForm Support

    Answered by EltonCris on January 03, 2016 at 01:18 AM

    By the way, you can apply the same condition for autoresponder.

    Example:

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    Answered by glandoreghyc on January 03, 2016 at 02:32 AM

    Hello,

    This looks to be exactly what i am looking for thank you.

    One question, in your example you have put bccEmail@email.com in the second email field, should there be a space or a : between the bcc and the email address please?

    Thank You

     

    John

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    JotForm Support

    Answered by Mike_G on January 03, 2016 at 12:39 PM

    The BCCemail@email.com and {email} on Elton's example are separated by "a comma" and "a space". 

    I hope this answer your question. Let us know if you need any further assistance. Thank you.

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    Answered by glandoreghyc on January 03, 2016 at 12:50 PM

    Thanks,

     

    I just want to know if there was any space or : between the BCC characters and the email address that immediately follows it and i believe the answer is no.

     

    Thanks

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    JotForm Support

    Answered by Mike_G on January 03, 2016 at 02:09 PM

    Yes, there is a space after the comma(,) but there is no colon(:) needed to separate the BCCemail@email.com and other email address.

    Thank you.

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    Answered by glandoreghyc on January 03, 2016 at 02:14 PM

    Sorry, i am obviously not explaining myself very well in the character string

    BCCemail@email.com i was asking if there was a space or : between the C of BCC and the e of email ?

     

    john 

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    JotForm Support

    Answered by Welvin on January 03, 2016 at 03:21 PM

    No. That is just an example email.