I never requested or authorized and upgrade

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    Claudia Vickers
    Asked on January 02, 2016 at 11:00 AM

    I got an email saying I'm upgraded, and it would cost $45. I never requested or authorized and upgrade! Why the $45 charge?

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    Welvin
    Answered on January 02, 2016 at 05:36 PM

    You have been subscribed to Jotform since January 1st, 2014 and this is a recurring plan. The $45USD is for the renewal. Anyways, I have cancelled your subscription and refunded the payment. Expect the refund returned to your card within 4-10 business days.

    Let us know if you have any questions.