What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I never requested or authorized and upgrade

    Asked by Claudia Vickers on January 02, 2016 at 11:00 AM

    I got an email saying I'm upgraded, and it would cost $45. I never requested or authorized and upgrade! Why the $45 charge?

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    JotForm Support

    Answered by Welvin on January 02, 2016 at 05:36 PM

    You have been subscribed to Jotform since January 1st, 2014 and this is a recurring plan. The $45USD is for the renewal. Anyways, I have cancelled your subscription and refunded the payment. Expect the refund returned to your card within 4-10 business days.

    Let us know if you have any questions.