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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    prospect can only submit 1 time

    Asked by LeonardDoctor on January 02, 2016 at 03:49 PM

    prospect can only submit 1 time.  after submission a green circled checkmark is shown. even if go back to homepage, then return to 'contact us', form still does not show up, green circled checkmark is still there. thanks

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    JotForm Support

    Answered by Kevin_G on January 02, 2016 at 10:59 PM


    Thank you for contacting us.

    I have submitted your forms and I was able to go back to the form and fill it again, however, you can also auto redirect your users to the link of the same form, in order to get them back to fill it out, to do it just follow the steps on this guide : http://www.jotform.com/help/89-Create-a-Custom-Thank-you-page-with-Auto-redirect 

    Hope this is what you are looking for.

    Do let us know if you need more help, we will be glad to assist you.


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    Answered by LeonardDoctor on January 02, 2016 at 11:49 PM

    Kevin, thanks, but no, does not solve the problem

    I am using chrome, that is what kept the green circled checkmark after i, several times, went to a different page in my site, and then returned to the 'contact us' form

    I do not want to have it automatically do like your sample page, because if they submit, then phone rings or another distraction, then look back at screen, they may wonder if submission went through.  are there other options? thanks

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    JotForm Support

    Answered by Kevin_G on January 03, 2016 at 01:03 AM


    If I can understand correctly, you say your form is always showing the thank you page after it's submitted, even after going back and trying to reload the form again.

    You can add the link to the form in the Thank You page, click on the Thank You button on the top toolbar, then click on Edit Text and add the text as shown in the images below : 

    This should be the result : 

    Hope this helps.