What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm API is not working due to a certificate validation error?

    Asked by appointmentatbeirutembassy on January 03, 2016 at 06:57 AM

    I am trying to get my submissions using the api but I get this exception

     

    Additional information: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

    {"The remote certificate is invalid according to the validation procedure."}

    this problem started yesterday


    I wish I can get a solution for this problem as soon as possible

    Screenshot
    jotform api certificate validation error
  • Profile Image
    JotForm Support

    Answered by Welvin on January 03, 2016 at 03:05 PM

    I have forwarded this thread to our API Team. They should be able to help you with regards to this problem.

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    Answered by Felipe on January 04, 2016 at 05:31 AM

    Hi,

    I have the same problem with the jotform api - certificate.

    There is a solution?

    Regards,

    Felipe.

  • Profile Image

    Answered by victor on January 04, 2016 at 08:28 AM

    Sorry for this inconvenience. My colleague already created a ticket to our back end team. They are currently working on the issue.

    As soon as we have any update, you will be immediately be informed through this thread.

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    Chief Technology Officer

    Answered by eee on January 05, 2016 at 04:06 AM

    Hey,

    Everything seems normal at our end. 

    https://www.sslshopper.com/ssl-checker.html#hostname=api.jotform.com

    Kindest Regards,

    - Ertugrul.