What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    update billing details

    Asked by teamcfw on January 03, 2016 at 05:05 PM

    Can't find the email from Plimus that allows you to update your credit card info. and contains the account number.  I have to be honest, having your billing information handled by a third party provider that is not integrated within your portal is ridiculous.  Additionally, I would to be able to take advantage of your 50% off sale that ends today, however I am not sure if you have any customer support on Sunday.  Thank you.  

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 03, 2016 at 08:35 PM

    Our customer support on sundays is very limited, checking further, I can see you finally were able purchase the discounted offer. Our payment gateways are very reliable so there is nothing to worry about.

    Order:  INT160104-3980-98375

    Site:  JotForm Store

    Status:  completed
    Created:  Jan 4, 2016 1:12:21 AM UTC
    Updated:  Jan 4, 2016 1:15:19 AM UTC
    Currency:  USD
    SubTotal:  129.00
    Tax:  0.00
    Total:  129.00
    Referrer:  teamcfw