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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File Upload Field: Unable to upload file greater than 700 MB?

    Asked by ctphoto on January 03, 2016 at 08:32 PM

    Trying to upload large files and get an error. Works fine with smaller files. The files I am trying to send are 770MB and 1002MB. I have the settings for the file upload max size to 2000000MB, in other words - virtually unlimited. 

    Page URL:
    http://stillrivereditions.com/send_a_file.html

    Screenshot
    error on form size max size settings and
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    JotForm Support

    Answered by Charlie on January 04, 2016 at 02:26 AM

    Apologies for the inconvenience.

    We received reports that users are unable to upload files with a size of 700 MB. I have forwarded your concern to our developers to have it checked.

    I would also like to mention that the max file size is 1 GB per file in JotForm, you can check this guide: http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit. But it is indeed a bug that it does not allow files with a size of 700 MB.

    We will update you as soon as this has been fixed.

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    Answered by ctphoto on January 04, 2016 at 10:31 AM

    Has there always been that 1GB limit? It seems in the past my customers were able to send larger then 1GB files.

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    JotForm Support

    Answered by Charlie on January 04, 2016 at 11:54 AM

    As far I can remember, there were adjustments on the file upload field. But I believe the 1 GB limit per file has already been implemented since last year. But our developers are aware of the reports regarding large files (around 700 MB above) that fails during the upload process, and are doing their best to fix and improve this feature. Apologies for the inconvenience.

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    JotForm Support

    Answered by NeilVicente on May 22, 2016 at 06:31 AM

    @ctphoto

    We have released a patch that fixes the problem with large file uploads (1GB or less) through embedded forms (like your form).

    Can you please confirm if your form is no longer having issues with such files?

  • Profile Image

    Answered by ctphoto on May 22, 2016 at 02:13 PM

    Yes, no longer have that issue. Thanks.

     

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    JotForm Support

    Answered by Kiran on May 22, 2016 at 02:48 PM

    Great! Thank you for the confirmation. It's our pleasure to assist you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!!