What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm API is not working due to a certificate validation error

    Asked by felipehernandes on January 04, 2016 at 05:42 AM

    I am trying to get my submissions using the api but I get this exception:

    Additional information: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. {"The remote certificate is invalid according to the validation procedure."}

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    Answered by victor on January 04, 2016 at 08:39 AM

    Sorry for this inconvenience. As indicated in the previous thread:


    My colleague, already created a ticket for our back end team. They are currently analyzing it and working on how to resolve this issue. As soon as we have any update we will immediately be informing you.

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    Chief Technology Officer

    Answered by eee on January 05, 2016 at 04:06 AM


    Everything seems normal at our end. 


    Kindest Regards,

    - Ertugrul.

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    Answered by BluestoneIE on January 05, 2016 at 04:16 AM


    It's working now, thanks.


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    Answered by Carina on January 05, 2016 at 06:13 AM

    Thank you for the update. 

    Please get back to us if further support is needed.