What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Wizard - cannot edit email responder

    Asked by Roseta00 on January 04, 2016 at 10:06 AM

    I got the message to contact support.


    Page URL:

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    JotForm Support

    Answered by Kevin_G on January 04, 2016 at 11:58 AM


    I checked your form and I can see you have not any Email notifier nor anyAuto Responder.

    This guide will help you to create an email notification : http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    And this other will help you to create an autoresponder : http://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    Hope this will help you.

    Do let us know if you need more help, we will be glad to assist you.


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    Answered by Roseta00 on January 05, 2016 at 03:46 AM
    yes, that's correct. But when I want to add a new email I get the following
    [image: Inline images 1]
    Sabine Abanto
    Investor & Media Relations
    Phone: +41 22 780 90 53
    engage your senses: www.givaudan.com
    Givaudan International SA, 5, Chemin de la Parfumerie, 1214 Vernier,
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    Answered by Boris on January 05, 2016 at 06:02 AM

    I'm afraid that we didn't receive your image, because our forum software can't accept inline images sent through email. You can attach images to your post by opening your support thread directly in the browser:


    While typing your answer directly on the support thread, you can attach images by using the toolbar at the top. Please take a look at our guide on how How to include screenshot image in the support forum.

    We will be happy to assist you in resolving whatever issue is preventing you from setting up your email notifications. Thank you.

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    Answered by Roseta00 on January 05, 2016 at 07:17 AM

    Hi Boris 


    I am sorry but I can not upload the image because  pdf and Word are not allowed. Do you have a normal email I can send you the image to? 


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    Answered by Boris on January 05, 2016 at 08:28 AM

    You can send attachments to our support email address: support@jotform.com

    Please do include reference to thread 735414 in the subject line of your email, so that we know which issue the email is about.

    We will eagerly await your response. Thank you. :)