What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to view Submissions of shared forms

    Asked by maddybernie on January 04, 2016 at 10:50 AM

    I am having difficulty viewing submissions on the forms my colleague has shared with me, please can you get in touch to assist?

    Submissions viewing submissions viewing Touch in
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    JotForm Support

    Answered by Kiran on January 04, 2016 at 01:22 PM

    I see that the account sharing the forms with you is using our EU datacenter and your account is not. Since the invalidation of EU Safe Harbor framework, the data cannot be accessed by other accounts unless they are also from EU datacenter. Please refer to the guide below with more information on EU Safe Harbor invalidation.

    http://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation

    You may change your account to use EU Data center from your Account settings.

    Once your account is also using Europe Datacenter, you should be able to view the submissions from the other account.

    Hope this information helps!