What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by gablahnik on January 04, 2016 at 12:36 PM


    I work for Colorado Christian University.  I created the account under the impression that sub-users would be equal to me: on the bronze level...but they are not.  Currently, my boss is in the sub-user account and needs to be in the main account, in order to have access to all the payments...  Is there any way to switch the two of us?  Or somehow get us on the same account?


    Gabriele Blahnik

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    JotForm Support

    Answered by Kevin_G on January 04, 2016 at 03:36 PM


    I checked your account and as you say, you are on Bronze account, however, your sub-user account dbranstr is a free account.

    With give access to payments, are you referring to your subscription payments ? or to payments through your forms ? 

    If you are referring to payments through your forms, your sub-user can access to them, but if you are referring to your subscription payment, it's not possible to transfer the account or switch accounts, the only way would be cancelling your current subscription and then purchase a new one with the new account.

    Please, do let us know if you have more questions, we will be glad to assist you.