Create a PDF from form is not working

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    jkexpressions
    Asked on January 04, 2016 at 12:46 PM

    Hi, I'm trying to create a PDF from one of my forms and it's stuck on the "working" page. See attached screenshot.

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    Ben
    Answered on January 04, 2016 at 01:35 PM

    Sorry for a delay in reply, we have tested few things and while we can not see what exactly is causing it, we can see that the issue can be recreated even when form is cloned to another account, suggesting that the issue is with the form itself.

    It could be some setting that loads some code that has this bug causing the "Working" status to be shown, while it should have already finished.

    It also shows XML Access Denied error for some of my colleagues, including myself after some time (few minutes of waiting).

    I will raise this to our developers to look into and as soon as we have any update we will let you know about it through this thread.