Trying to downgrade account

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    ctktopeka
    Asked on January 04, 2016 at 12:48 PM

    I've tried to downgrade my account from Bronze to Free on both IE and Chrome and on both it sits at the "processing" screen for 10+ minutes.  

    I really like JotForm but do not have a need for any submissions at this time so am wanting to downgrade.  I hope to need it again and will upgrade at that time.  

    What needs to be done to get the downgrade completed? 

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    Jeanette
    Answered on January 04, 2016 at 03:31 PM

    I've canceled the subscription on paypal as per your request, your account is back to free