What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trying to downgrade account

    Asked by ctktopeka on January 04, 2016 at 12:48 PM

    I've tried to downgrade my account from Bronze to Free on both IE and Chrome and on both it sits at the "processing" screen for 10+ minutes.  

    I really like JotForm but do not have a need for any submissions at this time so am wanting to downgrade.  I hope to need it again and will upgrade at that time.  

    What needs to be done to get the downgrade completed? 

    Submissions JotForm my account and
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    JotForm Support Manager

    Answered by Jeanette on January 04, 2016 at 03:31 PM

    I've canceled the subscription on paypal as per your request, your account is back to free