What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why is my form disabled?

    Asked by DealerTextDeals on January 04, 2016 at 12:51 PM


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    JotForm Support

    Answered by Kiran on January 04, 2016 at 03:47 PM

    I see that the account is autosuspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. As I check your account, I notice that your JotForm titled "DTD Credit Card Auth. Form" is collecting credit card information on plain text fields which is not allowed by JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on Phishing.

    It is required to use one of the payment tools available in order to collect payments.

    These payment tools are complying with PCI security standards and safe and secure to receive payments online. I've deleted the guilty fields on your form and activated your account. You may now login to your account and see your forms. 

    Thank you!