What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I redirect to another form from an unused form?

    Asked by RiversideBC on January 04, 2016 at 01:39 PM

    I have two almost identical forms. One of them is old, and the other is new. I'd like to redirect everyone who tries to access the old form to the new one, so they don't use the old one anymore. How can I do that?

    another form another redirect to how
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    JotForm Support

    Answered by Kiran on January 04, 2016 at 04:11 PM

    I believe the old form is being accessing by using direct JotForm URL. Unfortunately, it is not possible to redirect the users to a different form without submitting the old form. If the old form is being accessed by source code embedded form or Custom URL, it is possible to redirect to the new form. 

    If the old form is using direct JotForm link, it is required to submit the form so that the new form can be redirected to by using Custom URL in the Thank you page wizard.

    Hope this information helps!

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    Answered by RiversideBC on January 05, 2016 at 01:48 PM

    Hmm... That's too bad. Is there a way to put in a feature request?

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    JotForm Support

    Answered by Kiran on January 05, 2016 at 03:05 PM

    Let me send a feature request to our back end team for evaluation. I cannot promise you that the feature will be implemented or cannot provide you any ETA at the moment. However, if we have any update in this regard you'll be posted here.

    Another alternative can be hiding the existing fields on your old form and place a link to new form with a note so that the user will be redirected manually by clicking on the link.

    Thank you!

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    Answered by RiversideBC on January 05, 2016 at 04:47 PM

    Ok, thank you!