What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The form isn't sending to my google sheets

    Asked by thecprhero on January 04, 2016 at 01:57 PM

    Please advise.

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    Answered by Carina on January 04, 2016 at 05:21 PM

    I've created a form and integrated with Google Spreadsheets and could replicate the same situation, as the spreadsheet didn't get immediately updated with the new submission:

    After several  minutes the submissions were displayed:

     

    I've forwarded this situation to our developers so they can investigate further this situation. We'll contact you as soon as we have more details.

    Let us know if we can assist you further.  

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    Answered by Carina on January 04, 2016 at 05:21 PM

    In addition I requested access to the spreadsheet so we can investigate further this situation.

    Thank you.

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    Answered by Carina on January 04, 2016 at 05:39 PM

    We had a temporary glitch that is now solved.

    I made some tests and the spreadsheet is now updating immediately. Please accept our apologies on this situation. 

    Let us know if the problem persists.

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    Answered by SXSWArtDepartment on January 04, 2016 at 05:41 PM

    I experiencing the exact same problem. I receive email notifications, but the spreadsheet is not updating. Please advise. 

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    JotForm Support

    Answered by EltonCris on January 04, 2016 at 10:07 PM

    @XSWArtDepartment

    I just check your other thread and I can see you mentioned that it's now working. 

    Thanks for letting us know.

    Cheers!

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    Answered by SXSWArtDepartment on January 05, 2016 at 09:40 AM

    No....That thread is from November of last year.

     

    This is a new issue. It appears to be syncing...However, there are at least three entries that I received notifications for, but NEVER made it to the spreadsheet.

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    JotForm Support

    Answered by EltonCris on January 05, 2016 at 10:43 AM

    @SXSWArtDepartment

    Thanks for your reply. Since this thread is owned by someone else, I have moved your question over here http://www.jotform.com/answers/736435 to avoid confusions. We'll be on it shortly.