The form isn't sending to my google sheets

  • Profile Image
    thecprhero
    Asked on January 04, 2016 at 01:57 PM

    Please advise.

  • Profile Image
    Carina
    Answered on January 04, 2016 at 05:21 PM

    I've created a form and integrated with Google Spreadsheets and could replicate the same situation, as the spreadsheet didn't get immediately updated with the new submission:

    After several  minutes the submissions were displayed:

     

    I've forwarded this situation to our developers so they can investigate further this situation. We'll contact you as soon as we have more details.

    Let us know if we can assist you further.  

  • Profile Image
    Carina
    Answered on January 04, 2016 at 05:21 PM

    In addition I requested access to the spreadsheet so we can investigate further this situation.

    Thank you.

  • Profile Image
    Carina
    Answered on January 04, 2016 at 05:39 PM

    We had a temporary glitch that is now solved.

    I made some tests and the spreadsheet is now updating immediately. Please accept our apologies on this situation. 

    Let us know if the problem persists.

  • Profile Image
    SXSWArtDepartment
    Answered on January 04, 2016 at 05:41 PM

    I experiencing the exact same problem. I receive email notifications, but the spreadsheet is not updating. Please advise. 

  • Profile Image
    EltonCris
    Answered on January 04, 2016 at 10:07 PM

    @XSWArtDepartment

    I just check your other thread and I can see you mentioned that it's now working. 

    Thanks for letting us know.

    Cheers!

  • Profile Image
    SXSWArtDepartment
    Answered on January 05, 2016 at 09:40 AM

    No....That thread is from November of last year.

     

    This is a new issue. It appears to be syncing...However, there are at least three entries that I received notifications for, but NEVER made it to the spreadsheet.

  • Profile Image
    EltonCris
    Answered on January 05, 2016 at 10:43 AM

    @SXSWArtDepartment

    Thanks for your reply. Since this thread is owned by someone else, I have moved your question over here http://www.jotform.com/answers/736435 to avoid confusions. We'll be on it shortly.