What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't downgrade?

    Asked by jimbo_graphic on January 04, 2016 at 02:12 PM

    Dear Jotform, I'm trying to downgrade to keep just the one account for now but it the interface keeps hanging on processing when I try and downgrade. Can you help?



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    JotForm Support

    Answered by Kiran on January 04, 2016 at 04:47 PM

    I see that your account is holding Premium Bi-yearly subscription which was paid using PayPal. I notice that the renewal payment is getting failed. If you want to cancel the subscription, please follow the steps below :

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. 

    Hope this information helps!