Why is the information received in a notification email not all there?

  • JerichoNursery
    Asked on January 4, 2016 at 3:18 PM

    We have an online sign-up sheet that is specific about which workshop they would like to attend and which location they would like to go to. The submission forms come to my email and do not show any info except their name and email address, so I have to log on and look up the info I need. Is there a way I can receive all the information in my incoming emails?

     

    Thanks,

    Jennifer

    Jotform Thread 735711 Screenshot
  • Kevin Support Team Lead
    Replied on January 4, 2016 at 6:33 PM

    Hi,

    I have checked this form : http://www.jotform.us/form/30328813543148 

    And I can see in the email template, the fields are not there, there are only the name and email address.

    Why is the information received in a notification email not all there? Image 1 Screenshot 20

    This is the reason why you are not receiving all submitted data in the email notification, you should remove it and then add again the email notification, in order to get a new one with all the form fields.

    Hope this will help you, do let us know if it does not and we will be glad to assist you.

    Regards.