What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change payment method? (Bluesnap)

    Asked by beamer1321 on January 04, 2016 at 05:58 PM
    payment method change payment method how
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    JotForm Support Manager

    Answered by Jeanette on January 04, 2016 at 10:27 PM

    Please use the following instructions to log in to your BlueSnap account in order to update your credit card:

    Go to: https://cp.bluesnap.com/jsp/account_login.jsp

    Enter your username: 1390967792528

    Reset password link has been sent to your email address: dh********eco@gmail.com

    (Please note, should the reset password link not work, please try it again using a different browser such as Google Chrome of Firefox)

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    JotForm Support Manager

    Answered by Jeanette on January 04, 2016 at 10:29 PM

    Just so you know, Bluesnap is one of our payment processors that we use here at Jotform, so there is nothing to worry about.

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    Answered by beamer1321 on January 05, 2016 at 10:59 AM

    Yes, I figured it out that Jotform was connected to Bluesnap, and they were the people I needed to go through.  I have all of the passwords.  Cheers, D'Hercy Dance Co Owner Operator, Michelle.