What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I collect personal data / username / passwords

    Asked by Jano Sukarya  on January 04, 2016 at 09:41 PM

    Hi there


    I've been your customer for a while and I've collected thousands of forms so far.


    I have a question.. Will I get my form suspended if we collect usernames and passwords? We are a virtual goods company selling game accounts and the very essence of the goods we sell is username and passwords to these game accounts. I know we've had trouble previously with google docs due to this. Please let me know.




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    Answered by Brad  on January 05, 2016 at 12:39 AM
    No, you can't.
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    JotForm Support

    Answered by Mike on January 05, 2016 at 03:59 AM

    I am sorry to inform you, but we cannot allow username and password data collection through our service. Such high risk forms are usually being automatically suspended by our anti-phishing filter.

    If you need any further assistance, please let us know. We will be happy to help.