What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I had a form submission sent to the wrong email

    Asked by abiartfarm on January 05, 2016 at 02:32 AM

    HI there,

     

    I received a form submission 'alert' from jotform but it was sent to an email address I don't use with jotform. I checked in my account settings that I have the correct email address, abigailrbyrne@gmail.com but it was sent to cygnetartsmarket@gmail.com which is a different work email address not associated with jotform.

     

    Can you help? it seems very strange!

    Abi

    email sent a JotForm settings different checked
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    Answered by Sammy on January 05, 2016 at 04:53 AM

    Hi Abi,

    I check you notification email and it appears the recipient email is currently set as cygnetartsmarket@gmail.com to update it open the notification email editor and change the recipient email address to your preferred one.