What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    People have problems sending inn submissions, do you know what the problam can be?

    Asked by snomannen on January 05, 2016 at 05:16 AM
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    JotForm Support

    Answered by ashwin_d on January 05, 2016 at 08:34 AM

    Hello snomannen,

    I'm sorry for the trouble caused to you.

    I did try to test your form but was not successful. It seems to show error message that "MySQL server has gone away". Please check the screenshot below:


    The issue seems to be caused because of the file upload field. Let me report it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!