What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error: MySQL server has gone away

    Asked by fuerzasdeventasviajes on January 05, 2016 at 05:18 AM

    CUANDO ENVÍO LA SOLICITUD, DA ERROR Y NO LLEGA AL MAIL DE DESTINO, SIN EMBARGO QUEDA REFLEJADA EN EL PROGRAMA.

    Screenshot
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    JotForm Support

    Answered by Mike on January 05, 2016 at 07:57 AM

    Thank you for contacting us.

    Are you getting this error upon a form submission? Can you please provide us with a form name/link in question?

    Also, if there are any specific steps to reproduce the issue, please let us know.

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    Answered by fuerzasdeventasviajes on January 05, 2016 at 09:46 AM
    Buenos días,
    Les adjunto el Link https://secure.jotformeu.com/form/51613045320340
    El Link dá error al darle a ENVIAR.
    Gracias por su ayuda.
    Un saludo.
    *Almudena Expósito Torres.*
    *Departamento de Back-Office*
    Grupo Redes de Venta Proactiva, S.A.
    C/ Juan Esplandiú, 13. 7ª planta
    28007-Madrid
    España
    Tlfno. +34 902 105 431
    Fax. +34 915 300 198
    www.grupoventaproactiva.com
    www.fuerzasdeventas.com
    2016-01-05 13:57 GMT+01:00 JotForm :
    ...
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    JotForm Support

    Answered by Charlie on January 05, 2016 at 11:33 AM

    We just received news from our backend team that the error "MySQL server has gone away" should be fixed now. Please do try testing your form again by filling it out and clicking the submit button.

    I made a test submission on the link you shared and was able to successfully complete the form without errors:

     

    If you are still having problems on this. Please let us know.

    Apologies for the inconvenience and thank you for your understanding.

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    Answered by fuerzasdeventasviajes on January 07, 2016 at 06:46 AM
    Muchas gracias!!! funciona correctamente!!!
    Un saludo.
    *Almudena Expósito Torres.*
    *Departamento de Back-Office*
    Grupo Redes de Venta Proactiva, S.A.
    C/ Juan Esplandiú, 13. 7ª planta
    28007-Madrid
    España
    Tlfno. +34 902 105 431
    Fax. +34 915 300 198
    www.grupoventaproactiva.com
    www.fuerzasdeventas.com
    2016-01-05 17:32 GMT+01:00 JotForm :
    ...
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    JotForm Support

    Answered by Charlie on January 07, 2016 at 09:06 AM

    You are welcome. Should you need any assistance again, please feel free to visit us here in the forum.

    Cheers!