- CharlieAnswered on January 05, 2016 at 08:35 AM
Apologies for the inconvenience. Could you let us know if you are still having problems downloading the PDF submissions? It seems related to users in EU region. We have already informed our backend team about this matter.
- CharlieAnswered on January 05, 2016 at 01:42 PM
The error when downloading PDF submissions should be fixed now. Please let us know if you are still experiencing this problem. Apologies for the inconvenience.
- PatinEskolaAnswered on January 07, 2016 at 11:43 AM
Sorry for the delay in answering. I have not turned to try the operation again until now.
Downloading PDF submissions works fine at thi moment. The problem seems to be fixed.
Thank you very much for your attention and your fast support
- CharlieAnswered on January 07, 2016 at 12:54 PM
No worries, we're glad that everything is working in your end now. Should you need any assistance again, please do not hesitate to contact us here in the forum.