What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot download form submissions in PDF format

    Asked by PatinEskola on January 05, 2016 at 07:11 AM

    Same happens to me.

    I cannot download form submissions in PDF format. It does work with EXCEL an CSV but not with PDF

  • Profile Image
    JotForm Support

    Answered by Charlie on January 05, 2016 at 08:35 AM

    Apologies for the inconvenience. Could you let us know if you are still having problems downloading the PDF submissions? It seems related to users in EU region. We have already informed our backend team about this matter.

  • Profile Image
    JotForm Support

    Answered by Charlie on January 05, 2016 at 01:42 PM

    The error when downloading PDF submissions should be fixed now. Please let us know if you are still experiencing this problem. Apologies for the inconvenience.

  • Profile Image

    Answered by PatinEskola on January 07, 2016 at 11:43 AM

    Sorry for the delay in answering. I have not turned to try the operation again until now.

    Downloading PDF submissions works fine at thi moment. The problem seems to be fixed.

    Thank you very much for your attention and your fast support

  • Profile Image
    JotForm Support

    Answered by Charlie on January 07, 2016 at 12:54 PM

    No worries, we're glad that everything is working in your end now. Should you need any assistance again, please do not hesitate to contact us here in the forum.

    Thank you.