What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sub-user not able to "delete all submissions"

    Asked by Rachel on January 05, 2016 at 08:28 AM

    Hi, I have a sub-user who needs to have access to "delete all submissions." Every time that they try and it says to enter their password before they delete all submissions, they enter their password and it says that it is incorrect.

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    JotForm Support

    Answered by EltonCris on January 05, 2016 at 10:39 AM

    I can't seem to reproduce the problem. It worked for me when I tried it on my sub-account using the sub-account password. I suggest to please try it again and make sure to enter the correct password.