What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cannot receive email from form submission??

    Asked by kevintaw on January 05, 2016 at 09:13 AM

    I have been a loyal member in jotform for a couple of months.

    Today, the problem is I can't receive email from some of my clients' form submissions. 

    I have tried it with my own IP address and I can submit it successfully, but I don't know why it's getting error in some of my clients' computer.

    Here is my form order: http://form.jotform.me/52037940609456

    Here is the SS of the error: http://prntscr.com/9mdcx2

    Some of my clients can successfully sent the form but I can't receive it to my email directly. 


    Please check it. thank you

    Page URL:

  • Profile Image

    Answered by victor on January 05, 2016 at 11:11 AM

    Sorry for this inconvenience. It seems that had a small issue in our servers. Our team worked quickly and have fixed the issues.

    I have just cloned your form and was not able to replicate the issue you are having. If you still experience this, please let us know and we will be glad to take another look.