We have a problem with conversion to PayPal

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    arcofwestchester
    Asked on January 05, 2016 at 10:55 AM

    On 12-29-15, 5 jotform emails were received but the payment never made it to PayPal.

    On 12-31-15 one jotform email ws received but the payment never made it to PayPal.

    Can you look into this for us ASAP. I have names and amounts.

  • Profile Image
    victor
    Answered on January 05, 2016 at 12:28 PM

    Sorry for this inconvenience. Could you please verify if this users completed the payment/donation correctly.

    You may view any incomplete payment/donation from the submission page, Paypal Incomplete Payments FAQ.

    If you have any other question, please feel free to contact us.