What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have a problem with conversion to PayPal

    Asked by arcofwestchester on January 05, 2016 at 10:55 AM

    On 12-29-15, 5 jotform emails were received but the payment never made it to PayPal.

    On 12-31-15 one jotform email ws received but the payment never made it to PayPal.

    Can you look into this for us ASAP. I have names and amounts.

    Page URL:

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    Answered by victor on January 05, 2016 at 12:28 PM

    Sorry for this inconvenience. Could you please verify if this users completed the payment/donation correctly.

    You may view any incomplete payment/donation from the submission page, Paypal Incomplete Payments FAQ.

    If you have any other question, please feel free to contact us.