What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to login my account and not received password reset link

    Asked by Rachel Waldron on January 05, 2016 at 11:59 AM
    I just clicked on the link above to read the answer (it may have been to my question), and I got a login page... yeah, that's not going to work. Can someone please email the answer to rachel@waldrondesigns.com since apparently there is a problem reaching the email address this account is set up with?
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    JotForm Support

    Answered by Kiran on January 05, 2016 at 12:05 PM

    Hello Rachel,

    The other thread is set to private by the user and hence you are not able to access it. As I check your email address in our bounce list, it is not listed there. You should be receiving email from JotForm without  any issue. If you still experience any issue receiving emails from JotForm, please whitelist JotForm email address, IP addresses in your email server. Please refer to the guide below for the list of email addresses and IP addresses to be whitelisted.


    Hope this information helps!