Unable to login my account and not received password reset link

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    Rachel Waldron
    Asked on January 05, 2016 at 11:59 AM
    I just clicked on the link above to read the answer (it may have been to my question), and I got a login page... yeah, that's not going to work. Can someone please email the answer to rachel@waldrondesigns.com since apparently there is a problem reaching the email address this account is set up with?
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    Answered on January 05, 2016 at 12:05 PM

    Hello Rachel,

    The other thread is set to private by the user and hence you are not able to access it. As I check your email address in our bounce list, it is not listed there. You should be receiving email from JotForm without  any issue. If you still experience any issue receiving emails from JotForm, please whitelist JotForm email address, IP addresses in your email server. Please refer to the guide below for the list of email addresses and IP addresses to be whitelisted.


    Hope this information helps!