What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms seem offline

    Asked by lagedor on January 05, 2016 at 12:34 PM

    Hi

    When looking at my website I get a report telling my my form is temporarely not available. Can you tell me what's going on?

     

    Thanks

    Paul van Aacken

    The Netherlands

     

    offline at my website
  • Profile Image

    Answered by Sammy on January 05, 2016 at 02:11 PM

    Hello Paul,

    I have tested each of your forms and they are currently being displayed correctly.

    The message might have been caused by a temporary spike in traffic to our servers or during the synchronization of the eu servers.

    Kindly let us know if the issue still persists so that we can further investigate the cause.

    Could you also provide us with a link to thw website where the form is embedded to allow us to get a better overview of the situation?

     

  • Profile Image

    Answered by lagedor on January 05, 2016 at 03:04 PM

    Just tested again, problem still occurs. I have a screen saying "WHOOPS".

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on January 05, 2016 at 05:27 PM

    I also could not reproduce the issue of non loading forms on your account. I checked the recently used forms, and they are available.

    http://www.jotformeu.com/form/60042230687348

    http://www.jotformeu.com/form/51193033450344

     

    If the issue is happening on your website, can you please share to us the URL of your website where we can test and check the forms used.

    Let us know if issue persist