What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error: Webpage unavailable when Downloading attachments from links in submission PDFs

    Asked by TSMProduction on January 05, 2016 at 12:52 PM

    When I click a link to download an attachment  in a submission PDF, I am getting a 'webpage unavailable' error message

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    Answered by TSMProduction on January 05, 2016 at 01:03 PM

    Please help, this is another instance of jotform severely impacting my ability to provide service to my clients!!!  Last week all the forms were down and now attachments cannot be downloaded! 

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    Answered by TSMProduction on January 05, 2016 at 01:09 PM

    Its saying that my browser cannot find the server files.jotform.com 


    if that helps 

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    Answered by TSMProduction on January 05, 2016 at 01:11 PM

    I'm noticing that when I try to download an attachment from a form submission on my jotform account, it works, but the link is calling www.jotform.com/uploads


    However, the bad link in the actual downloaded PDF is calling files.jotform.com 


    Perhaps this needs to be updated/changed? Please help me! 

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    Answered by pacificunion on January 05, 2016 at 01:14 PM

    I'm experiencing the same issue.  The link in the .pdf has an embedded URL of 'http://files.jotform.com/jufs/', but the correct download URL should start with 'www.jotform.com/uploads'.

    This only started happening recently, I presume??

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    Answered by TSMProduction on January 05, 2016 at 02:12 PM

    Is there any update on this? I have not received a reply from Jotform support at all. 

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    JotForm Support

    Answered by david on January 05, 2016 at 04:34 PM


    I checked your most recent form and indeed, the images are not being included in the PDF download. 

    I tested one of my own form and the images were not being included in mine either.

    The download link to my test file is also different than the link provided in the PDF.

    File download from submission view:


    File download from PDF, which is broken:


    I will forward this to our developers to have a look.  We will let you know via this thread as soon as we have any updates.

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    Answered by alp_deniz on January 08, 2016 at 09:13 PM


    The issue has been resolved.

    Kind regards