What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The "required" function is returning an error.

    Asked by glendalecoldcase on January 05, 2016 at 01:05 PM

    We were notified that a user of one of our forms was receiving an error when selecting a required field. I have had to change the property of the field to not required. Can you please fix this for us?

    http://www.jotform.net/submit/7391203488

     

     

    Page URL:
    https://www.glendaleaz.com/police/ColdCase_SusanCassell.cfm

    Screenshot
    JotForm required field www jotform.net
  • Profile Image
    JotForm Support

    Answered by david on January 05, 2016 at 02:59 PM

    Hi,

    I cloned your form to test it and was unable to reproduce the issue.  I was also able to submit the form through the embedded copy on your site.  This may have been a temporary issue or something specific to the users browser.  

    Since you are using the full source code of the form to embed it, there may also be something in the page itself interfering with the validation.  To ensure that is not the case, you can also try embedding the form using the iFrame code instead:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code