What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We haven't been receiving our notifications

    Asked by EasternStarChurch on January 05, 2016 at 01:20 PM

    Mots of the forms/requests have not been sending notifications - for almost month. Can that be looked into please?

    receiving
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    Answered by creativewhs on January 05, 2016 at 01:32 PM

    We are also not receiveing notifications. This has been a problem since 12/22/15

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    Answered by creativewhs on January 05, 2016 at 01:38 PM

    Just found out I was on the Bounce list.
    Instructions for checking here:
    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

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    Answered by victor on January 05, 2016 at 03:27 PM

    Glad you were able to find the issue Creativewhs. 

    EasternStarChruch, I have just reviewed your form and emails. I did not find it in our bounce list. I verified your email history and notices that emails have been sent properly. Can you please verify if this emails are not in your jun or spam folder.

    If you are still not able to view emails, please let us know and we will be glad to take another look.

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    Answered by Carline  on January 05, 2016 at 03:56 PM

    We are having the same issue. We have not been receiving any of the notifications.

     

    Can someone contact me asap, please?

     

     

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    Answered by victor on January 05, 2016 at 05:02 PM

    To assist you better I have created a new thread that will be answered shortly

    http://www.jotform.com/answers/736971