- rmcorrAsked on January 05, 2016 at 01:25 PM
On 12/8/15 I paid $79.00 for an annual subscription; The charge was posted to my account on 12/9/15. Ref # 9621 Jotform inc 8778877815
Thanks for your $79.00 payment to .
$79.00 at JotForm Inc
Description Price $19.95 Total $19.95 Paid $19.95 Have a question or need help? , or Something wrong with the email? View it in your browser. You are receiving this email because you made a purchase at JotForm Inc.
- JotForm Support ManagerJeanetteAnswered on January 05, 2016 at 03:24 PM
It seems there is a glitch while the account is being downgraded from Economy monthly to Bronze yearly.
I've performed three refunds while trying to put the account on the correct status, the account is now on free status, so please go ahead and re-upgrade taking advantage of the offer once again.
Sorry for the inconveniences this is causing to you.