What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I just received notice of the $19.95 monthly charge. But last month I purchased the Annual subscription. I believe you need to refund the monthly cha

    Asked by rmcorr on January 05, 2016 at 01:25 PM

    On 12/8/15 I paid $79.00 for an annual subscription; The charge was posted to my account on 12/9/15. Ref # 9621 Jotform inc 8778877815

    Thanks for your $79.00 payment to JotForm Inc.

     

     

     

     

    $79.00 at JotForm Inc

     

     

     

    Visa

     

    5906

     

     

     

     

     

    December 8, 2015

    #2198-8454

     

     

     

     

     

     

    Description

     

    Price

     

     

     

     

    Subscription to Bronze Yearly Special

     

    $79.00

     

     

     

     

    Total

     

    $79.00

     

     

     

     

    Paid

     

    $79.00

     

     

     

     

     

     

     

     

      January 5, 2016 #2354-9648  
     
     
     
      Description   Price  
     
     
      Subscription to Economy Monthly   $19.95  
     
     
      Total   $19.95  
     
     
      Paid   $19.95  
     
     
     
      Have a question or need help? Visit our support site, or send us an email  
     
     
     
      Something wrong with the email? View it in your browser.  
     
      You are receiving this email because you made a purchase at JotForm Inc.  
     
     

     

    monthly charge Annual charge annual subscription
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 05, 2016 at 03:24 PM

    It seems there is a glitch while the account is being downgraded from Economy monthly to Bronze yearly.

    I've performed three refunds while trying to put the account on the correct status, the account is now on free status, so please go ahead and re-upgrade taking advantage of the offer once again.

    Sorry for the inconveniences this is causing to you.