I just received notice of the $19.95 monthly charge. But last month I purchased the Annual subscription. I believe you need to refund the monthly cha

  • rmcorr
    Asked on January 5, 2016 at 1:25 PM

    On 12/8/15 I paid $79.00 for an annual subscription; The charge was posted to my account on 12/9/15. Ref # 9621 Jotform inc 8778877815

    Thanks for your $79.00 payment to JotForm Inc.

     

     
     

    I just received notice of the $19 Screenshot 20

     

    $79.00 at JotForm Inc

     

     

     

    Visa Screenshot 31

     

    5906

    		 

     

     

     
     

    December 8, 2015

    #2198-8454

    		  

     

     

     

     
     

    Description

    		 

    Price

    		 

     

     
     

    Subscription to Bronze Yearly Special

    		  

    $79.00

    		 

     

     
     

    Total

    		 

    $79.00

    		 

     

     
     

    Paid

    		 

    $79.00

    		 

     
    		 

     

     

     

     

     

      January 5, 2016 #2354-9648  
     
     
     
      Description   Price  
     
     
      Subscription to Economy Monthly   $19.95  
     
     
      Total   $19.95  
     
     
      Paid   $19.95  
     
    		 
     
      Have a question or need help? Visit our support site, or send us an email  
     
     
     
      Something wrong with the email? View it in your browser.  
     
      You are receiving this email because you made a purchase at JotForm Inc.  
     
     

     

  • Jeanette JotForm Support
    Replied on January 5, 2016 at 3:24 PM

    It seems there is a glitch while the account is being downgraded from Economy monthly to Bronze yearly.

    I've performed three refunds while trying to put the account on the correct status, the account is now on free status, so please go ahead and re-upgrade taking advantage of the offer once again.

    Sorry for the inconveniences this is causing to you.