I just received notice of the $19.95 monthly charge. But last month I purchased the Annual subscription. I believe you need to refund the monthly cha

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    Asked on January 05, 2016 at 01:25 PM

    On 12/8/15 I paid $79.00 for an annual subscription; The charge was posted to my account on 12/9/15. Ref # 9621 Jotform inc 8778877815

    Thanks for your $79.00 payment to Jotform Inc.





    $79.00 at Jotform Inc












    December 8, 2015















    Subscription to Bronze Yearly Special

























      January 5, 2016 #2354-9648  
      Description   Price  
      Subscription to Economy Monthly   $19.95  
      Total   $19.95  
      Paid   $19.95  
      Have a question or need help? Visit our support site, or send us an email  
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    Answered on January 05, 2016 at 03:24 PM

    It seems there is a glitch while the account is being downgraded from Economy monthly to Bronze yearly.

    I've performed three refunds while trying to put the account on the correct status, the account is now on free status, so please go ahead and re-upgrade taking advantage of the offer once again.

    Sorry for the inconveniences this is causing to you.