Automatic Billing didn't happen

  • jijojose
    Asked on January 5, 2016 at 1:28 PM

    Hello, 

     

    I'm a JotForm Premium user and was supposed to be billed on December. But I was charged and now it shows "Downgrade scheduled for December 21st, 2015" in my profile tab. 

    I don't want to downgrade and would like to stay in my Premium plan(legacy plan). Also, I don't see any option to make the payment in the accounts section. Please help me. 

     

    Jijo Jose

  • Jeanette JotForm Support
    Replied on January 5, 2016 at 2:47 PM

    Yes, the charge failed, usually this is to a invalid or outdated credit card information in your paypal account.  Therefore the subscription was canceled, but due to a glitch, this account was not fully downgraded, so I have put the account back to free in order for you to upgrade it taking advantage of the offer.

  • jijojose
    Replied on January 6, 2016 at 2:57 AM

    Can you please let me the name which will appear on the paypal statement? 

  • Ashwin JotForm Support
    Replied on January 6, 2016 at 7:45 AM

    Hello jijojose,

    In your PayPal account statement, the transaction should appear as "Interlogy LLC". 

    Thank you!