Automatic Billing didn't happen

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    Asked on January 05, 2016 at 01:28 PM



    I'm a JotForm Premium user and was supposed to be billed on December. But I was charged and now it shows "Downgrade scheduled for December 21st, 2015" in my profile tab. 

    I don't want to downgrade and would like to stay in my Premium plan(legacy plan). Also, I don't see any option to make the payment in the accounts section. Please help me. 


    Jijo Jose

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    Answered on January 05, 2016 at 02:47 PM

    Yes, the charge failed, usually this is to a invalid or outdated credit card information in your paypal account.  Therefore the subscription was canceled, but due to a glitch, this account was not fully downgraded, so I have put the account back to free in order for you to upgrade it taking advantage of the offer.

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    Answered on January 06, 2016 at 02:57 AM

    Can you please let me the name which will appear on the paypal statement? 

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    Answered on January 06, 2016 at 07:45 AM

    Hello jijojose,

    In your PayPal account statement, the transaction should appear as "Interlogy LLC". 

    Thank you!