What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Automatic Billing didn't happen

    Asked by jijojose on January 05, 2016 at 01:28 PM

    Hello, 

     

    I'm a JotForm Premium user and was supposed to be billed on December. But I was charged and now it shows "Downgrade scheduled for December 21st, 2015" in my profile tab. 

    I don't want to downgrade and would like to stay in my Premium plan(legacy plan). Also, I don't see any option to make the payment in the accounts section. Please help me. 

     

    Jijo Jose

    automatic billing JotForm section billed hello
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    JotForm Support Manager

    Answered by Jeanette on January 05, 2016 at 02:47 PM

    Yes, the charge failed, usually this is to a invalid or outdated credit card information in your paypal account.  Therefore the subscription was canceled, but due to a glitch, this account was not fully downgraded, so I have put the account back to free in order for you to upgrade it taking advantage of the offer.

  • Profile Image

    Answered by jijojose on January 06, 2016 at 02:57 AM

    Can you please let me the name which will appear on the paypal statement? 

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    JotForm Support

    Answered by ashwin_d on January 06, 2016 at 07:45 AM

    Hello jijojose,

    In your PayPal account statement, the transaction should appear as "Interlogy LLC". 

    Thank you!