What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When does a submission count?

    Asked by Beerpongking on January 05, 2016 at 01:45 PM

    Hi There,

    with your extended discount period, I'm wondering if I need the bronze account. 

    I've tried my own form pretty often, and now i've submitted my own form like 20 times
    Do my own submission's count as a real submission? And if I delete my form by the time I don't need it anymore, will the submission from the deleted form also count as submissions?

    Like to hear from you.

    Thanks in advance!

    count a Submissions deleted form thanks
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 05, 2016 at 03:30 PM

    Hi,

    Yes, if you find the submissions in the Submissions Page, they will affect to your monthly submissions counter.

    You can delete the submissions and then avoid to get Over Limit, but if you often reach the submission limit, perhaps you will need to upgrade your account in order to be able to receive more submissions.

    Do let us know if you need more help, we will be glad to assist you.

    Regards.