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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Image upload showing as joint file name in email notification?

    Asked by Toony247 on January 05, 2016 at 02:09 PM
    Hi Charlie,
    The issue with PDF download seems to have been resolved, thanks, however,
    images that we upload to our form seem to appear as a joint file name in
    the email/notifier and so cannot be subsequently opened.
    [image: Inline images 1]
    Form link https://form.jotformeu.com/40932603127347?
    Tony Yates
    Travis Perkins plc
    Mob: (44) 7887 454253
  • Profile Image
    JotForm Support

    Answered by Charlie on January 05, 2016 at 02:14 PM

    Unfortunately, the attached image won't go through our forums. Please open this thread directly on a new browser tab. You can click this link to visit this discussion: http://www.jotform.com/answers/736761

    From there, in the reply area, upload your screenshot by clicking the image icon.


    We'll wait for your response.

  • Profile Image

    Answered by Toony247 on January 06, 2016 at 03:24 AM


    Please see image as requested.

    This is a screenshot of the PDF that is generated following submission of our form


    Ordinarily, we would simply see the image(s) displayed, but since yesterdays issue with PDF downloads timing out, we have been getting a link displayed in the form, as shown in the image and we are unable to open the link either.



  • Profile Image

    Answered by Toony247 on January 06, 2016 at 03:29 AM


    Since sending you my previous comments, I have checked a number of submissions this morning and the issue seems to have resolved itself.

    Many thanks for your assistance.



  • Profile Image
    JotForm Support

    Answered by jonathan on January 06, 2016 at 07:38 AM

    Hi Tony,

    Thank you for updating us on the status and letting us now issue was now resolved.

    We did have issue with Upload file link issues on PDF Report late yesterday. I believe that was the same cause of issue on your form.

    But our dev team was able to fixed the problem already.

    Contact us anytime for any assistance you need.