What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing your Logo within the email(s)

    Asked by zawadil on January 05, 2016 at 03:20 PM

    Hi Support !

    Checking the Email from form submission as well as auto-responder, your logo is no longer displayed, even after you confirm ´picture download´in the email client (ie. Outlook).

    The source of your logo is displayed as ´../images/win2_title_logo.gif?new´.

    Checking it with a browser at ´www.jotform.com/images/win2_title_logo.gif?new´the logo is there. I´ve tried to change the source, within the email settings, but this change will not be saved.

    BR Erwin

    email JotForm source settings picture
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    JotForm Support Manager

    Answered by Jeanette on January 05, 2016 at 05:39 PM

    This seems to have been removed due to other users requesting our logo to be removed from the submission email.