I'm using an autoresponder on my starter email to send a link to my main form to users.

  • Profile Image
    marxmyth
    Asked on January 05, 2016 at 04:04 PM

    Some of the users didn't get the email, supposedly because the "from" address was noreply@jotform.com

     

    So I changed the "from" address to smcbeca@gmail.com

     

    However, the emails still come from noreply@jotmail.com    Does it take a while for the change to go into effect? 

     

     

  • Profile Image
    Jeanette
    Answered on January 05, 2016 at 06:10 PM

    You should have gotten a code to verify this account in order to use it as a custom sender, this is explained here: http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    If this method does not work, then follow this workaround:

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

     

     

  • Profile Image
    marxmyth
    Answered on January 05, 2016 at 11:46 PM
    I did get the code and verified the email address. It shows up as the reply
    to address, yet the emails that are sent continue to show "no
    reply@jotmail.com. "
    Sent from my iPhone
    ...
  • Profile Image
    jonathan
    Answered on January 06, 2016 at 06:16 AM

    I test submitted your jotform http://www.jotformpro.com/form/53636558274970 and this was the autoresponder email I got.

    The custom sender email seems to be working as intended. I did not find a Notifier setup on the form though, so I might be missing a test. 

    Can you please provide us more details. Tell us the URL of the form also.

    Thanks.